FAQs


Thank you very much for your interest in our products. We are looking forward to welcome you to be one of our retailers. 


Open a Wholesale Account

In order to view our product wholesale price, please open a wholesale account with us.  After you registered at our website, please email us your business (re-sale or designers) license to info@thedistantecho.com.  Once we confirm your information, we will approve your account then send you a confirmation email.    


Starting Minimum

Home: $1000

Table Linens: $500


Custom Orders:

Please contact us for Custom orders.  50% non-refundable deposit is required prior to cutting fabrics or making any alterations.


Shipping Cost

Domestic orders:  We offer $35 flat rate shipping for ground service to US customers. Orders with pillow inserts costs extra.

International orders: Shipping cost vary depending on delivery locations.


Shipping Method

We use FedEx or USPS for domestic shipping, FedEx or DHL for international shipping.  Our default domestic shipping method is Ground service. If your order requires an expedite delivery, please contact us at info@thedistantecho.com.


Delivery Time 

  • Standard Delivery:  All orders should arrive to you 3-7 business days from date of order, based on the order destination address within the 48 contiguous states.
  • Expedite Delivery: Depending on the service you selected at checkout, plus 1 business day process time.
  • You will receive another notification when your order has shipped.
  • We work diligently to ship your order in a timely manner.  All orders are processed as early as we could, usually within 48 hours after receiving your order confirmation email. 


Payment

We accept Visa, Discover, Master, Amex cards and check.  A check must be cleared prior to shipping out.


Return Policy

Returns are accepted and Free if your return meets one of the following conditions:

  • your return is for credit or exchanges
  • you received the wrong item
  • the item is defective or damaged

If you would like a refund in the original form of payment, you will pay for return shipping cost, plus a 20% restocking fee on the returned items.  A minimum $20 restocking fee will be assessed on returns under $100.  The restocking fee covers credit card processing fees we pay/paid and our time to handle the return.  Paid shipping fee is not refundable.  

Custom orders and international orders can NOT be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@thedistantecho.com. If your return is accepted, we will send you the instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@thedistantecho.com.  For more detailed Return information, please see Return + Exchange.


International Duty, Tax & Fees

Please be advised that any customs duty, tax or fees for the international shipments are the responsibilities of the buyer.


Price Change

Prices are subject to change without notice.

For more questions, please contact us at info@thedistantecho.com or call us at 609-843-0045.


Last updated:  2022-09-05